TERMS & CONDITIONS

Pet Daycare Agreement

Thank you for choosing C and C Pawsome Place to provide top-notch pet boarding, daycare, and cattery services for your beloved companion.

Payment Service

You consent to remit payment for the services rendered to your pet at the specified rates established at the commencement of each visit. Charges initiate on the day of your pet's departure. Failure to settle your bill in full during the checkout process may result in C and C Pawsome Place retaining custody of your pet, with the associated expenses being your responsibility until the outstanding bill is settled entirely. Additionally, cancellations of bookings should be communicated at least 24 hours prior to the scheduled booking date.

Dog Daycare

Kindly be informed that your pet, if deemed "dog-friendly," will socialize with other dogs. It is important to note that despite proper vaccinations, there is a risk of infectious diseases, minor injuries, and dog bites when dogs interact with each other. Additionally, your pet may be boarded intermittently throughout the day for breaks or during the check-in and check-out processes.

Personal Items

Please refrain from bringing items with your pet that hold significant value or are irreplaceable is not accountable for any loss or damage to personal items or toys that are left with your pet. For medications, ensure they are stored in a container with a current prescription label from your veterinarian. Supplements lacking animal-specific labeling or those not prescribed by a veterinarian will only be administered with your explicit permission, and you bear responsibility for their use.

Pets are not picked up on the departure date / Abandoned

In the event that you or your designated agent fails to retrieve your pet at the agreed-upon time, you hereby grant us authorization to continue providing the services outlined in this Agreement at your expense. If, according to local or federal laws, your pet is considered abandoned, C & C Pawsome Place will make efforts to contact you through telephone and/or written communication. This communication will advise you that if your pet is not retrieved within a reasonable timeframe, we may deliver your pet to a third-party adoption partner. It's important to understand that you may forfeit ownership of your pet under such circumstances. If, for any reason, you neglect to pick up your pet, you release C & C Pawsome Place from any further liability and responsibility for your pet. You will remain liable for all unpaid charges, including court costs and reasonable attorney's fees incurred in the collection of these charges.

Miscellaneous Provision

This written agreement is our sole and complete understanding, with no oral agreements except those outlined herein. We retain the right to utilize photographs or video footage of your pet for marketing, in print or online. This agreement applies to current and future pets you bring to C and C Pawsome Place until any potential updates.

Boarding Terms and Conditions

Vaccination

1. Vaccination Requirement:
   • All cats must have up-to-date vaccinations, with the latest jab given within 12 months before Check-In. Please provide an updated vaccine card at Check-In.
2. Minimum Interval:
   • We accept cats at least seven days after each vaccine jab, allowing you to monitor for any side effects like fever.
3. Vaccine Effectiveness:
   • Vaccines take three to 14 days to boost immunity. During this period, cats are more vulnerable to infections due to lower immunity.
4. Kitten Vaccination:
   • Kittens (under four months) need at least two vaccine jabs before boarding. The second jab should be at least seven days before the boarding date. If proof is unavailable, consider keeping them in their room for their safety.
5. Senior Cats:
   • For cats above ten years without a vaccine booster recommendation, provide a vet letter confirming their health for boarding.
6. Note on Boarding:
   • Boarding places cats from different households in close proximity, and even fully vaccinated cats may still be at risk, especially if the vaccination cycle is incomplete or not boosted.

Fleas and Ticks

1. Preventive Measures:
   • Catzonia is a pest-free hotel. All cats boarding must apply anti-fleas Spot On 30 days within their stay.
2. Application Options:
   • Apply the treatment at home a minimum of THREE DAYS BEFORE Check-In (provide proof), or purchase it from us. Our staff can apply it during Check-In at your expense.
3. Consequences of Fleas:
   • If fleas are detected during Check-In, owners must cover the cost of Anti-Flea Bath Treatment and Anti-Flea Spot On. This preventive action ensures other cats' safety.
4. Claims and Liability:
   • If you claim to have applied the treatment or refuse it based on your cat's indoor status, and fleas are found during the stay or upon return home, Catzonia and its staff are not liable.
5. In-Stay Treatment:
   • If fleas are discovered during the stay, your cat will be bathed, and anti-flea spot-on will be applied at your expense. You may also be responsible for other cats' spot-on bills.
6. Extended Stays:
   • For stays exceeding 30 days, we will reapply the Spot-On monthly as a preventive measure, at your expense.

Illness

1. Infectious Diseases:
   • Cats with infectious diseases such as FIV, FeLV, FIP, and other contagious illnesses will not be accepted. Honest disclosure from owners is crucial for the well-being of all cats in our facility.
2. Refusal of Admission:
   • We reserve the right to decline admission to cats showing signs of illness before boarding, including lethargy, discharging or inflamed eyes, coughing, repeated sneezing, watery nose, untidiness, or dirtiness indicating potential health issues.
3. Illness During Stay:
   • In the event of your cat falling ill during their stay, you grant consent for emergency medical care. We will transport the cat to the nearest veterinarian, and associated fees will be added to the owner's total bill. Provide an emergency contact number for a reliable adult in case we cannot reach you.
4. Owner's Responsibility:
   • Cat owners are responsible for any veterinary expenses and transportation fees associated with emergency medical care.
5. Pre-existing Health Conditions:
   • Catzonia cannot be held liable if a cat falls sick during its stay due to a prior underlying health condition, whether known or unknown to the owner.

Medication Administration Policy

1. Advance Notification for Medication:
   • If your cat requires daily medication, please call ahead for additional information. Note that we do not administer injections.
2. Packaging and Labeling:
   • All medication must be in its original packaging, clearly labeled with the type and dosage. Over-the-counter medications are accepted only with a veterinarian's dosage recommendation.
3. Medication Instruction Submission:
   • Write clear medication instructions on a piece of paper and provide it to the staff during Check-In.
4. Service Availability:
   • Medication administration service is available only for non-aggressive cats. Additional charges may apply.
5. Refusal of Admission:
   • We reserve the right to refuse admission if information about medication is only disclosed during Check-In. Advance notice is essential for proper care and administration.

Fleas and Ticks

1. Food:
   • We provide Royal Canin Fit32 for all boarding cats.
   • For special diets, allergies, or sensitive stomachs, bring enough cat food for the stay. We are not responsible if the provided food is insufficient.
   • Canned or pouch wet food is available; bring enough and label them accordingly. Dry food should be accurately labeled and stored in an airtight container. Leave written feeding instructions during Check-In.
2. Cat Litter:
   • We offer pinewood litter for all litter boxes. If your cat prefers another type, please bring enough for the stay. Label and bag the cat litter accurately to prevent health issues related to changes in litter.
3. Toys, Bedding, Treats, and Belongings:
   • Bring clean bedding and favorite toys to reduce stress, especially in the initial days of boarding.
   • Provide your cat's favorite treats.
   • We clean bedding during cleaning time, but it will be removed if excessively dirty or wet.
   • We are not responsible for spoilage or loss of small toys during your cat's stay.
   • If bringing your cat's bowl, label it. Avoid bringing easily breakable or cherished items, as we cannot guarantee their condition at the end of the stay.
4. Transportation:
   • Keep all cats in secured carriers during transportation until placed in their room. You can leave the carrier, and we will label it accordingly. Note that behavior may vary among cats.